Do NOT remove Skype for Business UNTIL you have read this!

Last week I endured the day from hell! Heed this warning otherwise it will happen to you. Picture the scene. You’ve successfully migrated 16,000 users across the globe from Skype for Business to Microsoft Teams after months of painstaking voice infrastructure deployments, number porting, and a truck load of user adoption and change management. The …

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Microsoft Teams Contacts Mismatch

This week I took a deep dive investigation into how Microsoft Teams handles Contacts. The background to this was that a customer couldn’t work out why some of their colleagues where showing with incorrect job titles or phone numbers. Rather than describe their issue, this article looks into the different behaviour of contacts and contact …

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Using Audacity to Record Greetings for Teams Auto Attendants & Call Queues

Frequently I am coming up against the same conversations with customers on how to create audio message greetings for Microsoft Teams Auto Attendants and Call Queues. As a result, I thought I would share a short guide on how to do this using Audacity. To begin with you will need to know the system requirements …

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A Conference On Microsoft Teams Series – Part 10 – Statistics & Lessons Learnt

Welcome to our final part of the series. Here we look at the statistics you need as a conference to measure success and what is available to you. We also share some of our lessons learnt that may help you if you are considering doing something similar. Statistics An event without any statistics isn’t going …

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A Conference On Microsoft Teams Series – Part 9 – Organising the Team

Of course all the technology is for nothing if you do not have a strong team around you and ensuring that you take care in making sure everyone knows exactly what they are supposed to be doing and where they should be and at what time. Perhaps the biggest challenge we had of all was …

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A Conference On Microsoft Teams Series – Part 8 – Exhibitors

A large part of Commsverse was our Exhibitors. We had almost 40 which was an amazing number really. In the end, we had to turn people away because we couldn’t accommodate them. The biggest challenge we faced was trying to provide an environment where Exhibitors and Attendees could naturally come together and engage. We often …

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A Conference On Microsoft Teams Series – Part 7 – The Agenda

Now that we had settled on the format of our content options it is time to talk about the agenda. Not specifically the content, but the important logistical elements around it. Gapping & Concurrency We got a bit over-excited with our agenda, mainly because in the time limits we had it was more about JFDI …

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A Conference On Microsoft Teams Series – Part 6 – Session Format

Part 5 – Building the team in Teams Up to now the challenges we had faced were relatively minor to overcome. The session format and agenda was where the event was going to be a success or failure. Online conferences need content, content, content. It is the most valuable resource / asset because it accounts …

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A Conference On Microsoft Teams Series – Part 5 – Building the Team

Now that we had the basis for our conference, we could start the build out of the team. The conference team was the focal point of the conference. Our thinking was once we can get people into this team, they shouldn’t need to look anywhere else for anything. Everything they need to access content, sessions …

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