Artificial Intelligence and Machine Learning is the new technology that will change everything, just like the last time, and the time before that. So what’s different this time, and can AI deliver tangible business benefit in the new world of work that revolves around Microsoft Teams? In this talk we’ll look at the background and how far we have come in the last few decades, and especially in the last few years. Then we’ll review the powerful capabilities that are already finding their way into our everyday collaboration tools, with that process accelerating with the recent announcements around Microsoft Viva. But there are dangers in this incredible technology, so we’ll also take a critical look at some of the ethical risks and existential threats, and the choices about future directions we need to take. AI really has the power to free us from drudgery so that we can live our lives: the future is exciting, and also a little frightening!