How to organise a successful meeting Al Eardley

I am busy: really, really busy. Your meeting is important: really, really important. As organisations consider the implications or returning to the office and new demands on space, it is key to re-assess how we “meet” and what tools we use to organise our meetings.  How can you use Office 365 tools to ensure that …

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Microsoft Lists and Microsoft Teams A perfect wedding to improve your business with Marco Rocca

In the past SharePoint users have benefitted from using lists over the years. Microsoft Lists is an evolutionary jolt to SharePoint lists and beyond. Microsoft Lists is a Microsoft 365 app that helps you track information and organize work. List are simple, smart, and flexible, so you can stay on top of what matters most …

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Multilingual conference in Microsoft Teams using Speechly and a Jabra device Nick Davies at Fitts

Discover how Speechly’s live Interpretation software offers Microsoft Teams users the ability to have one-to-one, or one to many conversations across multiple global languages over video conference.  Join the session to understand how to: Increase inclusion and accessibility by communicating in real-time with Teams users who don’t speak your language Avoid expensive interpretation fees and …

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My Experience of Using Microsoft Teams. A Student’s Perspective

Hi my name is Philippa Digby and I’ve just finished studying 3 A-Levels at my local Sixth Form in Cheshire. I wanted to reach out and share my experiences of using Microsoft Teams from a first-hand, students’ perspective. The events of the last 16 months have been anything but ‘normal’ for me and I’m sure I’m not unique …

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Microsoft Phone Numbers – What You Need To Know

I’ll be honest, until recently I haven’t really used calling plans with Microsoft Teams for Enterprise Voice. All my previous customers have been using a mixture on Direct Routing and Direct Routing as a Service, so calling plans where never really on my radar. But now I have a global customer who has jumped on …

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Moving a Calling Plan User to a Direct Routing User with Microsoft Teams

Often we talk about Microsoft Teams voice as a single service workload. That is we assume organisations use only Calling Plans or Direct Routing. Whilst in cases this may be a correct assumption, the reality is that you can mix and match your voice service across all PSTN services supported by Teams. In this situation, …

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Impacts on Telephony Regulations Due to COVID

I am going to preface this post with a disclaimer The contents of this post are my opinion and interpretation of the various literature I have read recently. Seek your own legal advice before implementing Mark Vale I’ve been deploying Microsoft Teams voice services in some challenging countries recently. Aside from the connectivity challenges, the …

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Cannot Call Outbound on Encrypted SIP Trunks from Ribbon SWe-Lite

This issue is a bit niche, but it will serve to remind me the next time I come across it. Recently I needed to connect a few Ribbon SWe-Lite SBCs to a SIP service provider over the internet using encryption. Connectivity was fine and inbound calls from the service provider were successfully routed and connected. …

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Ribbon SWE Lite Integration Guide with Enghouse Contact Center Enterprise

Before we begin, this is not a complete step by step guide meant for people who have never configured a Ribbon SWe before. However, this article includes videos and links to supporting resources to support this guide and / or further learnings around the subject. This guide assumes that you understand Ribbon and SIP in …

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Choosing the Right Microsoft Teams Direct Routing Solution

I have spent the last 2 years deploying Direct Routing for Microsoft Teams to different customers. This has involved a myriad of solutions and integrations across the globe, from local telco, direct routing as a service, calling plans and private direct routing. With the increase in companies offering direct routing solutions to their customers, I …

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