Jason Bradbury, best known for hosting Channel 5’s The Gadget Show will be joining Commsverse this year at Mercedes-Benz World, Weybridge as the Keynote Speaker! Delegates at Commsverse will be treated to a spectacular futures talk on the Thousand Year Decade. Jason will be talking about how we are going to witness a thousand years …
Keynote: The Thousand Year Decade with Jason Bradbury Read More »
The face of global working has changed forever. The hybrid workplace is now the defacto operational model for many businesses. But how do you maintain productivity levels, employee engagement and wellbeing in such a disparate ecosystem? Microsoft Teams helps people maintain connectivity with their peers and offers some incredible features that allows work to get …
Building Teams in a Hybrid Workplace by Karuana Gatimu & Ilya Bukshteyn Read More »
The MCP exam MS700 – Managing Microsoft Teams is Microsoft’s main exam focused around Teams and if you pass it you will for ever more be recognised as an “Microsoft 365 Certified: Teams Administrator Associate” see your friends quake in awe. In this session I will cover what you need to know to get started …
Getting your Teams Administrator on, or how to approach the MS700 Ben Lee Read More »
I’ll be honest, until recently I haven’t really used calling plans with Microsoft Teams for Enterprise Voice. All my previous customers have been using a mixture on Direct Routing and Direct Routing as a Service, so calling plans where never really on my radar. But now I have a global customer who has jumped on …
Often we talk about Microsoft Teams voice as a single service workload. That is we assume organisations use only Calling Plans or Direct Routing. Whilst in cases this may be a correct assumption, the reality is that you can mix and match your voice service across all PSTN services supported by Teams. In this situation, …
Moving a Calling Plan User to a Direct Routing User with Microsoft Teams Read More »
I am going to preface this post with a disclaimer The contents of this post are my opinion and interpretation of the various literature I have read recently. Seek your own legal advice before implementingMark Vale I’ve been deploying Microsoft Teams voice services in some challenging countries recently. Aside from the connectivity challenges, the regulatory …
This issue is a bit niche, but it will serve to remind me the next time I come across it. Recently I needed to connect a few Ribbon SWe-Lite SBCs to a SIP service provider over the internet using encryption. Connectivity was fine and inbound calls from the service provider were successfully routed and connected. …
Cannot Call Outbound on Encrypted SIP Trunks from Ribbon SWe-Lite Read More »
Before we begin, this is not a complete step by step guide meant for people who have never configured a Ribbon SWe before. However, this article includes videos and links to supporting resources to support this guide and / or further learnings around the subject. This guide assumes that you understand Ribbon and SIP in …
Ribbon SWE Lite Integration Guide with Enghouse Contact Center Enterprise Read More »
I have spent the last 2 years deploying Direct Routing for Microsoft Teams to different customers. This has involved a myriad of solutions and integrations across the globe, from local telco, direct routing as a service, calling plans and private direct routing. With the increase in companies offering direct routing solutions to their customers, I …
Choosing the Right Microsoft Teams Direct Routing Solution Read More »
Last week I endured the day from hell! Heed this warning otherwise it will happen to you. Picture the scene. You’ve successfully migrated 16,000 users across the globe from Skype for Business to Microsoft Teams after months of painstaking voice infrastructure deployments, number porting, and a truck load of user adoption and change management. The …
Do NOT remove Skype for Business UNTIL you have read this! Read More »
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