Microsoft Teams

Building Teams in a Hybrid Workplace by Karuana Gatimu & Ilya Bukshteyn

The face of global working has changed forever. The hybrid workplace is now the defacto operational model for many businesses. But how do you maintain productivity levels, employee engagement and wellbeing in such a disparate ecosystem? Microsoft Teams helps people maintain connectivity with their peers and offers some incredible features that allows work to get …

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Getting your Teams Administrator on, or how to approach the MS700 Ben Lee

The MCP exam MS700 – Managing Microsoft Teams is Microsoft’s main exam focused around Teams and if you pass it you will for ever more be recognised as an “Microsoft 365 Certified: Teams Administrator Associate” see your friends quake in awe. In this session I will cover what you need to know to get started …

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Microsoft Phone Numbers – What You Need To Know

I’ll be honest, until recently I haven’t really used calling plans with Microsoft Teams for Enterprise Voice. All my previous customers have been using a mixture on Direct Routing and Direct Routing as a Service, so calling plans where never really on my radar. But now I have a global customer who has jumped on …

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Moving a Calling Plan User to a Direct Routing User with Microsoft Teams

Often we talk about Microsoft Teams voice as a single service workload. That is we assume organisations use only Calling Plans or Direct Routing. Whilst in cases this may be a correct assumption, the reality is that you can mix and match your voice service across all PSTN services supported by Teams. In this situation, …

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Impacts on Telephony Regulations Due to COVID

I am going to preface this post with a disclaimer The contents of this post are my opinion and interpretation of the various literature I have read recently. Seek your own legal advice before implementing Mark Vale I’ve been deploying Microsoft Teams voice services in some challenging countries recently. Aside from the connectivity challenges, the …

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Cannot Call Outbound on Encrypted SIP Trunks from Ribbon SWe-Lite

This issue is a bit niche, but it will serve to remind me the next time I come across it. Recently I needed to connect a few Ribbon SWe-Lite SBCs to a SIP service provider over the internet using encryption. Connectivity was fine and inbound calls from the service provider were successfully routed and connected. …

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Ribbon SWE Lite Integration Guide with Enghouse Contact Center Enterprise

Before we begin, this is not a complete step by step guide meant for people who have never configured a Ribbon SWe before. However, this article includes videos and links to supporting resources to support this guide and / or further learnings around the subject. This guide assumes that you understand Ribbon and SIP in …

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Choosing the Right Microsoft Teams Direct Routing Solution

I have spent the last 2 years deploying Direct Routing for Microsoft Teams to different customers. This has involved a myriad of solutions and integrations across the globe, from local telco, direct routing as a service, calling plans and private direct routing. With the increase in companies offering direct routing solutions to their customers, I …

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Do NOT remove Skype for Business UNTIL you have read this!

Last week I endured the day from hell! Heed this warning otherwise it will happen to you. Picture the scene. You’ve successfully migrated 16,000 users across the globe from Skype for Business to Microsoft Teams after months of painstaking voice infrastructure deployments, number porting, and a truck load of user adoption and change management. The …

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Microsoft Teams Contacts Mismatch

This week I took a deep dive investigation into how Microsoft Teams handles Contacts. The background to this was that a customer couldn’t work out why some of their colleagues where showing with incorrect job titles or phone numbers. Rather than describe their issue, this article looks into the different behaviour of contacts and contact …

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