Microsoft Teams

ROGER365.io has been integrating customer services into Microsoft Teams for the past 2 years starting with social media integration to allow agents to support their business customers using WhatsApp, Facebook, Twitter etc. Now, ROGER365 have released their voice contact center for Microsoft Teams which is targeted at the mid-range market. ROGER365 is uniquely placed to …

ROGER365 – The Customer Engagement Hub for Microsoft Teams Read More »

With the proliferation of Microsoft Teams and hybrid working it has now become more important than ever for organisations to understand how their employees use Microsoft Teams. Not specifically for personal performance tracking, but to fully understand and appreciate the productivity effectiveness of the organisation that has a geo-diverse employee population. Microsoft have some reporting …

All The Tools You Need For Microsoft Teams – Code Software Read More »

1UC was established in 2007 and focuses on unified communications technology adoption and change management in the workplace with specialities in delivering learning paths for UC products like Microsoft Teams and Anywhere365. Is user adoption becoming more important in the hybrid workplace? To answer this, Ash explains that the explosion in video conferencing and cloud …

Rethinking Your Training & User Adoption Needs with 1UC Read More »

You may not have heard of Heedify, that’s OK, it’s because they are a fresh new company with an exciting new vision to enable integrated and seamless integration between your Microsoft Teams solution and your customer service interactions. Speaking with Mefteh Werghemmi, Co-Founder of Heedify, Mefteh explains that there is a historic hesitancy within contact …

Heedify – A Powerful Microsoft Teams Contact Center Read More »

We want to thank you for submitting your sessions in our public call for content for this year’s Commsverse. We had an exceptional response to our call for content with 166 proposed in-person sessions submitted and only 43 sessions available. Competition was the most intense we have ever experienced across all our tracks. We would …

Message to Speakers Read More »

The face of global working has changed forever. The hybrid workplace is now the defacto operational model for many businesses. But how do you maintain productivity levels, employee engagement and wellbeing in such a disparate ecosystem? Microsoft Teams helps people maintain connectivity with their peers and offers some incredible features that allows work to get …

Building Teams in a Hybrid Workplace by Karuana Gatimu & Ilya Bukshteyn Read More »