Microsoft Teams

I’ll be honest, until recently I haven’t really used calling plans with Microsoft Teams for Enterprise Voice. All my previous customers have been using a mixture on Direct Routing and Direct Routing as a Service, so calling plans where never really on my radar. But now I have a global customer who has jumped on …

Microsoft Phone Numbers – What You Need To Know Read More »

Often we talk about Microsoft Teams voice as a single service workload. That is we assume organisations use only Calling Plans or Direct Routing. Whilst in cases this may be a correct assumption, the reality is that you can mix and match your voice service across all PSTN services supported by Teams. In this situation, …

Moving a Calling Plan User to a Direct Routing User with Microsoft Teams Read More »

I am going to preface this post with a disclaimer The contents of this post are my opinion and interpretation of the various literature I have read recently. Seek your own legal advice before implementing Mark Vale I’ve been deploying Microsoft Teams voice services in some challenging countries recently. Aside from the connectivity challenges, the …

Impacts on Telephony Regulations Due to COVID Read More »

This issue is a bit niche, but it will serve to remind me the next time I come across it. Recently I needed to connect a few Ribbon SWe-Lite SBCs to a SIP service provider over the internet using encryption. Connectivity was fine and inbound calls from the service provider were successfully routed and connected. …

Cannot Call Outbound on Encrypted SIP Trunks from Ribbon SWe-Lite Read More »

Before we begin, this is not a complete step by step guide meant for people who have never configured a Ribbon SWe before. However, this article includes videos and links to supporting resources to support this guide and / or further learnings around the subject. This guide assumes that you understand Ribbon and SIP in …

Ribbon SWE Lite Integration Guide with Enghouse Contact Center Enterprise Read More »

I have spent the last 2 years deploying Direct Routing for Microsoft Teams to different customers. This has involved a myriad of solutions and integrations across the globe, from local telco, direct routing as a service, calling plans and private direct routing. With the increase in companies offering direct routing solutions to their customers, I …

Choosing the Right Microsoft Teams Direct Routing Solution Read More »

Last week I endured the day from hell! Heed this warning otherwise it will happen to you. Picture the scene. You’ve successfully migrated 16,000 users across the globe from Skype for Business to Microsoft Teams after months of painstaking voice infrastructure deployments, number porting, and a truck load of user adoption and change management. The …

Do NOT remove Skype for Business UNTIL you have read this! Read More »

This week I took a deep dive investigation into how Microsoft Teams handles Contacts. The background to this was that a customer couldn’t work out why some of their colleagues where showing with incorrect job titles or phone numbers. Rather than describe their issue, this article looks into the different behaviour of contacts and contact …

Microsoft Teams Contacts Mismatch Read More »